Terms and Conditions
Please read these terms and conditions carefully as they set out the terms under which AB&D makes the products and services available to you ("Product & Services Terms"). You must read and agree with our terms and conditions before buying or acquiring our services. When buying product directly from AB&D or our website you enter an agreement with Acidre Blinds & Decors Enterprises trading as AB&D PHILIPPINES or BLINDS & DECORS. The agreement will be concluded when you place the order or signed an contract with us. |
1. Our Products:
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and materials color and texture may appear differently to the exact color or texture. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the color / texture and also quality before ordering. Whilst every attempt will be made by AB&D to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in color or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
b) Measurements
Many of the products we sell are made according to your sizes or agreed upon. It is your responsibility to take the correct measurements or correct them. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order or acquiring our services or by phone and are responsible for checking the order via email or SMS confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the products as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds 2go cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
d) AB&D product Lines
We are happy to accept returns on all our own product lines. To qualify for a refund you must return the items within 7 working days of delivery. The product must be unused and in a resalable condition. Before returning the product, please contact us via email or SMS to arrange your refund. We recommend that you return the product via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full within 60 days. We are unable to refund the cost of returning the items to us.
e) Tolerance
Please note that fabric is machine cut or by our highly skilled professionals who will be as accurate as possible within a reasonable variance. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
f) Fabric and other materials
Most fabrics and other surface materials are dyed and therefore each batch can vary slightly in shade. Due to color variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics / materials it may be that the sample despatched does not show the full range of colors or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and our contract:
a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that the products have already been made we are unable to refund your money. Notify us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email or SMS confirmation.
3. Prices
The price you will pay is the price shown on our quote and on your confirmation email, these prices are VAT exempt and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Visayas or Mindanao region, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
4. Payment
When ordering products from AB&D we can only process your order when the goods ordered have been paid in accordance with the PAYMENT TERMS. You can pay through bank transfer, on-line banking , G-Cash or PayMaya. Your payment details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
5. Acceptance
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an area, island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 3 days). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Visayas or Mindanao regions, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted. Delivery will be made to the address specified by you. Please note that we can only deliver products within Metro Manila and selected provinces. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. Defective and damaged goods
All AB&D products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at [email protected] or call our customer service team. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.
8. Guarantee
AB&D offer a 12 month manufacturers guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched.
9. General
These Product Terms shall be governed by and construed in accordance with Philippine Laws and any disputes will be decided only by the Philippine courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information, we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at [email protected]
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and materials color and texture may appear differently to the exact color or texture. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the color / texture and also quality before ordering. Whilst every attempt will be made by AB&D to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in color or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
b) Measurements
Many of the products we sell are made according to your sizes or agreed upon. It is your responsibility to take the correct measurements or correct them. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order or acquiring our services or by phone and are responsible for checking the order via email or SMS confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the products as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Blinds 2go cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
d) AB&D product Lines
We are happy to accept returns on all our own product lines. To qualify for a refund you must return the items within 7 working days of delivery. The product must be unused and in a resalable condition. Before returning the product, please contact us via email or SMS to arrange your refund. We recommend that you return the product via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full within 60 days. We are unable to refund the cost of returning the items to us.
e) Tolerance
Please note that fabric is machine cut or by our highly skilled professionals who will be as accurate as possible within a reasonable variance. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
f) Fabric and other materials
Most fabrics and other surface materials are dyed and therefore each batch can vary slightly in shade. Due to color variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics / materials it may be that the sample despatched does not show the full range of colors or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and our contract:
a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that the products have already been made we are unable to refund your money. Notify us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email or SMS confirmation.
3. Prices
The price you will pay is the price shown on our quote and on your confirmation email, these prices are VAT exempt and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Visayas or Mindanao region, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
4. Payment
When ordering products from AB&D we can only process your order when the goods ordered have been paid in accordance with the PAYMENT TERMS. You can pay through bank transfer, on-line banking , G-Cash or PayMaya. Your payment details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
5. Acceptance
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an area, island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 3 days). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Visayas or Mindanao regions, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted. Delivery will be made to the address specified by you. Please note that we can only deliver products within Metro Manila and selected provinces. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. Defective and damaged goods
All AB&D products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at [email protected] or call our customer service team. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.
8. Guarantee
AB&D offer a 12 month manufacturers guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched.
9. General
These Product Terms shall be governed by and construed in accordance with Philippine Laws and any disputes will be decided only by the Philippine courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information, we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at [email protected]
